In the process of talking to the Franchisor after the attorney review, my client and I realized we didn’t have an answer that we were satisfied with on how a Franchisee accepts payment. We decided that we would call a handful of Franchisees and ask them what their experience was when collecting payment from customers. Since my client was not available to do the calls with me, I was careful to write down the exact details of what the Franchisees told me, word-for-word. Since I was only asking three questions, it was easy to do. I have tools to help me keep precise records (Livescribe is great, so check it out!). The Franchisees gave me the information and I sent the exact quotes to Eric Riess (the attorney), Brian Clark (the Franchisor), and of course my client. The results were satisfactory in my opinion. It was also another example of a consistent message and system that all the Franchisees were actively using. From all angles, this Franchise is excellent.
