When your refrigerator breaks down or your dryer stops spinning, who do you call? For over 25 years, homeowners across North America have turned to Mr. Appliance—a brand known for quality service, professionalism, and the backing of the Neighborly® home services powerhouse. But Mr. Appliance is more than a trusted name in repairs; it’s also a compelling franchise opportunity for aspiring business owners seeking stability, support, and operational efficiency in a necessity-based industry.
In this article, we explore what sets Mr. Appliance apart in the franchise landscape, from its industry advantages and executive business model to the extensive resources provided by the Neighborly network. We’ll also dive into the investment requirements and operational expectations for franchise owners. Whether you’re a seasoned entrepreneur or exploring business ownership for the first time, Mr. Appliance offers a model designed to help franchisees pursue their professional goals.
This article is sponsored by Mr. Appliance. The content has been created in partnership with the brand to provide insights into its business model and franchise opportunities.
A Proven Franchise Model in a Reliable Industry.
Founded in 1996 and headquartered in Waco, Texas, Mr. Appliance has established a strong reputation for residential and light commercial appliance repair. With more than 300 locations across the U.S. and Canada, it’s one of the most recognizable names in the appliance repair segment.
This is a needs-based business—people rely on appliances like refrigerators, ovens, and washers daily. When these stop working, repairs aren’t optional. As part of a multibillion-dollar industry, Mr. Appliance provides a route to business ownership in a market that tends to remain steady across economic cycles.
The brand’s executive ownership model allows franchisees to focus on managing operations and customer service, rather than performing technical work. Owners hire trained technicians to handle repairs, making the model well-suited for individuals with leadership or management backgrounds.
Backed by the Neighborly® Network.
As part of the Neighborly family of brands, Mr. Appliance franchisees benefit from robust operational support and national brand recognition. This includes access to:
- Sure Start Training: Hands-on onboarding guided by experienced business consultants.
- Ongoing Education: Web-based learning and regional workshops to support professional development.
- Business Management Software: Proprietary systems for scheduling, invoicing, and communications.
- Franchise Business Coaches: Dedicated experts providing strategic and operational advice.
- ProTradeNet® Vendor Discounts: Opportunities to reduce costs on equipment, inventory, and supplies.
- Done Right Promise™: A customer satisfaction initiative that reinforces trust across all Neighborly brands.
These systems and support mechanisms aim to position franchisees with the tools they need to operate efficiently.
What Franchisees Actually Do.
Mr. Appliance franchise owners are not expected to handle appliance repairs themselves. Instead, they take on a leadership role—developing teams, managing daily operations, and overseeing customer service delivery.
Daily responsibilities may include:
- Managing technician schedules
- Overseeing local marketing efforts
- Coaching and supporting employees
- Following up on customer interactions
- Engaging with other Neighborly brands for cross-promotion
This business is ideal for individuals who enjoy building teams, solving problems, and making a local impact.
Estimated Initial Investment of a Mr. Appliance Franchise.
Here’s a breakdown of the initial investment based on Mr. Appliance’s Franchise Disclosure Document (FDD). These figures are estimates and may vary depending on your location, business setup, and market conditions.
| Type of Expenditure | Low Estimate | High Estimate |
|---|---|---|
| Initial Franchise Fee | $63,750 | $63,750 + $425/1,000 over minimum |
| Vehicle | $3,250 | $40,000 |
| Equipment, Supplies & Inventory | $7,000 | $13,500 |
| Insurance | $7,500 | $15,000 |
| Advertising & Marketing | $16,000 | $35,000 |
| Training, Travel & Lodging | $3,000 | $5,500 |
| Permits, Licenses & Deposits | $0 | $1,000 |
| Professional Fees | $0 | $5,000 |
| Technician Training | $1,000 | $2,500 |
| Real Estate (optional) | $0 | $3,600 |
| Additional Funds (3 months) | $15,000 | $30,000 |
| Total Estimated Investment | $116,500 | $214,850 |
Key Benefits of Owning a Mr. Appliance Franchise
- Necessity-Based Industry
- Appliance repair is a service people often can’t delay, making demand less dependent on economic trends.
- Executive Ownership
- You don’t need technical experience. Focus on leadership, team development, and operations.
- Operational Support
- Neighborly offers extensive training, tools, and systems designed to help franchisees manage and grow efficiently.
- Technology Integration
- Custom software helps simplify scheduling, customer management, and team coordination.
- Veteran Incentives
- Qualified military veterans may receive a 15% discount on the franchise fee, lowering the barrier to entry.
Franchisee Satisfaction and Brand Growth.
Mr. Appliance has been featured by Franchise Business Review among its Top 200 franchises for overall franchisee satisfaction. This recognition is based on feedback from current owners and reflects factors such as training, support, and leadership.
The brand continues to expand across the U.S. and Canada. As of 2024, the franchise system includes more than 340 active locations. While past growth does not guarantee future performance, this expansion signals sustained interest in the model and brand.
Disclaimer: Testimonials are unique to each franchisee and may not reflect the experience of others. No earnings claims are being made. You should review Item 19 of the Franchise Disclosure Document (FDD) for any historical financial performance representations.
Ownership Criteria.
While you don’t need prior experience in appliance repair, Mr. Appliance seeks franchisees who:
- Are motivated and team-oriented
- Understand customer service fundamentals
- Have leadership or management experience
- Are ready to follow a structured, proven model
Minimum Financial Requirements:
- Liquid Capital: $85,000
- Net Worth: $150,000
Is Mr. Appliance Right for You?
Mr. Appliance offers an opportunity for entrepreneurs to enter a recession-resistant industry with comprehensive support and a scalable model. If you’re looking to operate a service-based business that supports your community and provides operational efficiency, Mr. Appliance may be worth exploring.
Ready to explore your options? Visit FranchiseBA.com to connect with an expert franchise consultant who can help you evaluate whether Mr. Appliance is the right fit for your goals.
