The next call we had with the Franchisor, my client came into the office.  He felt more comfortable with interactions in-person rather than over the telephone so I encouraged him to come back in.  He was pleased that I took the time out to see him in the office.  Once inside, we called the Franchisor […]

I had my client come into the office to discuss the territory changes.  It seems his daughter had spoken with him as well and indicated that there were some bad areas in the territory he wanted to be in.  This was excellent because it was a consistent message to what I was telling him.  When […]

Get to Know Your Client to Ensure Their Success My goddaughter wrote something on her Facebook page profile, she said, “Be kinder than necessary, because everyone you meet is fighting some sort of battle.”  This statement was really profound to me.  As I thought about it I thought of a visual representation.  Imagine a huge […]

In the process of talking to the Franchisor after the attorney review, my client and I realized we didn’t have an answer that we were satisfied with on how a Franchisee accepts payment. We decided that we would call a handful of Franchisees and ask them what their experience was when collecting payment from customers.  […]

After speaking with our franchise attorney, my client and I discussed choosing his territory.  He was interested in the west side of Orange County, FL.  I was a bit concerned by this because I know the area and did not want the large population of low-income housing on the west side to hinder my client’s […]

Our franchise attorney, Eric Riess, reviewed the Service Team of Professional’s FDD and found it to be a fair document and a good representation of the company.  He encouraged my client and I to do proper due diligence and gave suggestions on extra questions to ask the Franchisees.   Eric went through each of the items […]